summer 2010

h e a l t h   t e c h n o l o g y
Physician of the Future

Robotic telemedicine improves patient outcomes


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Dr. Michael Jong

Twenty years ago, the only place you could expect to see a robot racing down a hospital hallway to respond to a medical emergency was in science fiction films. Today, robotic telemedicine is very real and it’s helping to save lives in remote communities.

By NLMA Staff

Twenty years ago, the only place you could expect to see a robot racing down a hospital hallway to respond to a medical emergency was in science fiction films. Today, robotic telemedicine is very real and it’s helping to save lives in remote communities.

The Community Clinic in Nain is staffed by six nurses, eight personal care attendants, a laboratory attendant and one robot named Rosie.

Rosie is a five-foot tall mobile robotic platform that enables physicians to be remotely present through the integration of virtual technologies. The Remote Presence Robotic System removes time and distance barriers by extending a physician's reach to manage patient care. Since January, Dr. Michael Jong and Dr. Gabriel Woollam have been using Rosie to connect with patients and staff at the clinic in Nain from a laptop in Happy Valley-Goose Bay.

“It’s basically human-sized videoconference equipment on wheels. The height and width is similar to that of a human. The person at the other site can see my face and I can speak to them and move around. It’s quite mobile. I can drive the body around anywhere into any room in the clinic,” says Dr. Jong.

Formally known as the RP-7, the robot is the flagship product of InTouch Health, a medical technology company based in California. Nurses at the clinic in Nain affectionately renamed the robot Rosie after the robot maid from the 1960s cartoon series The Jetsons. Labrador-Grenfell Health in partnership with the Nunatsivut Government have been using the technology as part of a Health Canada pilot project to examine the RP-7’s effectiveness in delivering medical care to remote areas.

“There are many remote communities in Canada especially in the northern regions and we know that access to medical services can be problematic and the cost is tremendous for both governments and patients. We’re going to see if this can be used as a tool that can be applied elsewhere,” says Dr. Jong.

“Remember these communities are very remote and the only way you can get there is by plane. You can’t get in or out of Nain if the weather is bad and you can’t get into Nain at night because the plane cannot land when it’s dark. If you have a patient who is not breathing and you don’t respond immediately, they will be dead by the time you get there. The RP-7 saves a lot of time and it gives us a lot more valuable information,” he adds.

Using a dedicated Internet bandwidth connection that is used exclusively by Labrador-Grenfell Health, Dr. Jong and Dr. Woollam are able to connect securely and remotely from just about anywhere. When a medical emergency occurs at the remote site in Nain, patients there are triaged along with patients waiting in Happy Valley-Goose Bay. The physician can then connect to Rosie to deliver emergency management, consultations, expert diagnostic services, therapy recommendations and clinical support. “The more serious a patient’s condition, the more important it is to see a patient rather than just listening. It’s almost impossible to lead a resuscitation by phone; the staff is just too busy to take the time to describe what’s going on. Also, when a person is trying to describe what a patient or their condition looks like, the imagery that one person has can be quite different from their verbal description,” says Dr. Jong.

Rosie’s panoramic visualization system allows the physician to have real-time visual and verbal communication between patients and medical staff using wireless webcams, microphones and speakers. A 15-inch monitor located at the top of the device shows an image of the physician’s face, while he controls the robot using a joystick and a mouse.

“Initially, I thought it would change the physician patient dynamic, but most of the patients I’ve seen are quite comfortable with the robot. It is fairly life-like. The image of my head is life-sized on its screen and you can maintain constant eye contact with the patient,” says Dr. Woollam.

“The RP-7 also allows us to access patients much more independently than our previous technology. We can log on at any time and go anywhere. The power of the camera is far superior to our old system and we’re able to zoom in and out very rapidly for examinations and for reading the patient’s charts,” he adds.

The RP-7 is also equipped with a printer for prescriptions and can be used in conjunction with ancillary monitoring equipment such as a portable ultrasound and a digital stethoscope, which relay information to the off-site physician. The robot is even capable of sensing and driving to its own base station, where it then docks itself to recharge its batteries. Built-in sensors prevent the robot from bumping into people or walls.

“The convenience of robotic telemedicine for us right now is better access for patients to medical care and physician services. The further a patient lives from medical services the greater the likelihood they will have a poorer health outcome. Rosie may be the answer to enhance the quality of their health care and to help improve their health outcomes,” says Dr. Jong.

“We will have to wait and see what the impact of this pilot project is. My suspicion is this will prove to be a useful tool and I think you will start to see more of them in smaller communities.”

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